FAQ / Help

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Most important / most asked

I can’t access my group color options on iOS 11.3 beta
Please note: We do not recommend to use iOS betas and also cannot guarantee functionality for iOS beta versions.

iConnectHue 3.1.6 makes it working again. See below how to determine the currently installed version and how to update, if you don’t have the latest version.

Which version of iConnectHue do I have installed?

You can see the current version under “Help & More” at the top. If it isn’t there, your version is older than 3.1.2.

How do I update my app?

If you didn’t get the update yet but want it now, pull down the list of updates in the app store app on your iPhone to see and install it manually.

I would like to have my lights started at a specific color when powered on (not from standby)

Due to technical limitiations, this isn’t possible. Additionally, having lights turned off works against the reachability of your lights, as they repeat signals from each other.
If you want lights that return to a certain state when turned on (via a power switch, not via app from standby), have a look at the Lightstrips (+), the Hue Go or several Living Colors models. Philips plans to integrate such a functionality to the normal retro fit bulbs “soon” though.

Is iConnectHue compatible with the Hue 2.x app?

iConnectHue 2.6 and up is fully compatible to the rooms created in the new Hue app, is capable of importing the scenes you created with the Hue app and also understands its switch scene cycle configuration (which Philips stores a bit differently). It can be used side by side with the Hue app, though it is recommended to edit things created in iConnectHue only in iConnectHue. If you edited switches with iConnectHue, keep editing them there.
The Hue scenes are imported and are kept in sync, but can’t be edited within iConnectHue, only copied. Timers are separate in both apps and can’t be seen nor used by the other app. Switches and Motion Sensors edited with the Hue app can be understood by iConnectHue, but usually not the other way around.
If you look for its light recipes, iConnectHue has got its own ones. Open the color controller, tap “Favorites” on bottom right and look for “delivered colors”.

My Philips scenes aren’t imported

iConnectHue only shows scenes that were created by yourself! Scenes that were delivered by the app are not shown. If you look for light recipes, please use those by iConnectHue. You can find them in the color controller under “Favorites” and there, “Delivered colors”.

How do I reset bridge HomeKit, so I can use it again? (“Bridge already paired by another user”)

Go to Devices->your bridge. Select “Service / Clean bridge”. There select to reset HomeKit. By now, you should be able to register to your bridge again. Please note that this requires a bridge firmware of 2016. By now, iConnectHue does not support HomeKit, but only the reset functionality.

Does iConnectHue support HomeKit / Siri?

Not at the moment. This will likely come with a future update. Note that it won’t support any 3rd party lights added to the Hue bridge. This is caused by two sides: Apple, which requires devices to be certified and (possibly) contain a certain type of encryption (although it may be that this is only required for the bridge), and Philips, which needs to certify 3rd party lights (which it doesn’t do at the moment).
Please also see that HomeKit is totally different to the Hue interface, and it’s not anything like to flip a switch. It will be more of a kind of addition.

If you have an Apple Watch, the Watch Plus in app purchase will also offer you voice commands within the watch app, and even works with the old bridge!

How can I migrate from my old bridge to the Hue bridge 2.0?

Philips offers a great migration functionality in their Hue app. Please use it for migration of the bridge.

To update iConnectHue for your new bridge:

Disconnect the old bridge (this is important!). Open iConnectHue. After a short time of searching, you should see an information about the new bridge and will be asked if you want to switch. Follow the steps. If you don’t or want to keep the old bridge in the network for some reason, read on…

If above step doesn’t work:

After migration, open iConnectHue. In case you use multibridge support, add the new bridge. Otherwise go to the bridge settings of your old bridge, select to search for the bridge, and select the new bridge. You will be warned that you might lose some of your data if you switch (bridge id is marked red). Go ahead despite this warning!

After connecting to your new bridge you will be asked if you used iConnectHue with an old bridge before. Select “Yes”, iConnectHue will upgrade all your widget data and scenes for the new bridge. Wait some seconds and restart the app after that for the changes to take effect.

In case you purchased multibridge support, you can search again for the old bridge later and use it to connect from another household or use it for more lights or non-reachable lights on parts of your household.

My scenes / settings don’t sync via iCloud

Be sure that you have the same iCloud account on both devices, and you are in the same Wifi (sync happens there more often), and iCloud drive or documents and data is enabled for iConnectHue. Both devices should be powered on. In the same Wifi it usually only takes seconds to sync, but sometimes it may take much longer. You can check working iCloud sync, go into the settings of each iConnectHue, scroll to “Lights blink on selection” and change that setting in one app. The other iConnectHue should follow after a few seconds. To be sure to get rid of possible sync issues, restart your device. After that, give it some hours, especially if your devices aren’t on the same network.

If nothing happens, most likely your iCloud account has got a problem. In the last time, mostly iCloud drive users have had sync issues (it seems that iCloud drive in its functionality is unreliable and sometimes slower than the old iCloud). You can check the current iCloud status online, but beware: This information is not always correct. It sometimes claims the service is running although it has issues.

If iCloud states it is working, continue: Please try to turn off and on documents and data (or, if enabled, iCloud drive) for iConnectHue. In case this didn’t help and you use iCloud drive, turn off and on the whole iCloud drive. It may take some time until all data is synced (iConnectHue may not be the only app with data on iCloud). Restart your devices if that didn’t help.

If this still didn’t help, sign out of your iCloud account on one device, then sign in again. Then do the same on the other device. Start iConnectHue on the first device, do the same again for the other device. If there is no sync even after about 30 minutes, I suggest to contact the Apple support, your iCloud account may be broken.

Note: Only scenes created with iConnectHue are fully synced and are kept in sync when you change a group or room. When you change a group or room, you need to do it in iConnectHue in order for your scene settings to be updated.


How does iConnectHue work?

iConnectHue does most things on the Hue bridge – timers, animations, scenes, switch configuration – all work on the bridge. It can be so powerful since it uses the Hue bridge API to an extent not many other apps can offer. This is the result of four years of work with its API.

What are groups?

iConnectHues main principle is to group your lights, to make them easier to access. The more lights you get, the more important this feature will get. You can, depending on your bridge firmware, add up to 64 groups. It’s recommended to use groups for rooms. The main difference to the Hue 2 app is, that groups created by iConnectHue are NOT rooms. This means you can also group parts of your room into different groups – lights can be part of multiple groups. On the other side, if you create rooms, they will be visible to the Hue app and Alexa, but you can’t use lights of one room in another room, since rooms should represent physical rooms.

How are colors handled in iConnectHue?

iConnectHue offers you multiple ways to work with colors:

  • Scenes
    • Scenes save all light states of a group for a later recall. The new Hue app uses scenes very similar to iConnectHues scenes, but iConnectHue also stores the individual brightness of your lights.
  • Favorites
    • You find your favorites in the color controller of each light and group, on the bottom left of the color wheel. Favorites store your favourite colors (not their brightness though!). In the same list, you will also find light recipies that you are used to by the Hue app.
  • Animations
    • Animations can consist of at least two or more colors and/or scenes. Note that animations do NOT use your scene’s brightnesses yet, just their colors. This allows you to change the brightness while the animation is running.

How do I create a scene?

Open the scene list with the round dashed scene symbol on the bottom, select “+ add as new scene”, enter the name and save it. You can recall it later in the same place.

How do I edit a scene?

Load the scene you’d like to edit via the circular dashed scene symbol at the bottom, then change the lights in the circled group view to the desired colors. After that, open the scene page again and select “save”.

How can I pick a random color

Go to a color controller (tap the light or the group name), then shake your phone. This randomizes the color. Please note though that it creates in the group controller the same colors for all lights. For individual light colors you need to shake in each light controller.

Is the iPhone version compatible with the iPad?

You can run the iPhone version on the iPad, but it may not be fully functional. The iPad simulates an iPhone 4 screen, but iConnectHue only supports iPhone 5 screens and upwards – and is only tested on those. Many things happen automatically to adjust to the size, but some views expect a certain display ratio to have all elements working. We strongly recommend to use the iPad version on the iPad.

Where do I find the Philips scenes?

They appear in your scene list – tap the scene icon (dotted circle) on the bottom to see it. Please note though that iConnectHue doesn’t show Philips’ delivered scenes, by purpose. You will find their equivalents in the color controller of a light or a group, under “Favorites” and there “Delivered colors”.

What does the blue dot mean in the menu / hamburger symbol?

It means that there is something that needs your attention. Please open the menu and check if there’s something marked blue.


Where do I find the timers?

You will find the timers for groups via the clock symbol right below your group lights in your group overview. Timers for single lights can be found in top left of the color controller of each single light.
If you are looking for instant timers / sleep timers, they can be started via the timer symbol on the left (a single-handed clock symbol which points at 10 o’clock).

How do I disable a timer?

Swipe left on the timer, and select to disable it. You can enable it again via the same action.

My sunrise/sunset timer doesn’t trigger at the correct time.

If it didn’t work already on the first time: Check and set your home location under “Automation”. Setting it again should be sufficient. Also check, if you have set the sunrise/sunset offset in a way that it suits your needs. The setting is available in every sunrise/sunset scenario and allows you to change the time offset by +/- 120 Minutes.
If that didn’t work, read on…

If it worked before or the tip above didn’t work: Please restart your bridge.

My timer didn’t adjust to the local daylight saving times

Please restart your bridge. If that didn’t work, check if your timezone is correct. Open your bridge settings under Devices->Your bridge->Service / Clean up->Time zone. If it isn’t correct, please change it.

I would like to have a different sunrise/sunset offset for another timer

Due to how the Hue system works, you can only have one global offset.

I can’t select any random times (normal timers)

Random times are only available for non-conditional timers.

I’d like to turn off a sunrise/sunset triggered group

Create a normal timer and select to only turn it off at your desired time.

My conditional timer (presence of a person) doesn’t work as expected

These timers require, depending on your setting, the correct presence of you and the other persons in your household. Make sure the automation is set up and working for everybody. See the Automation troubleshooting section how to check for any possible automation problems.

How many timers can I create?

This can’t be said for sure, since it depends which kind of timer you create. For normal timers, you can create up to 100 (or the half, if you enable them to turn off) – though you will never reach that in reality, as other things like your switches and animations need timers, too. You can only create one sunrise/sunset timer per group, but you can’t create them endlessly, as by limiting them to days, it takes sensors – which you only have in a very limited amount (depending on switches, motion sensors, animations).
iConnectHue will inform you when you have hit the actual limit.


Stuck at the very beginning? How-To Geek has got a starter tutorial about how to create animations.

How do iConnectHue’s animations work?

Your animations are uploaded to the bridge and are run from it. This means your iOS device can be turned off in the meantime, and they can be run similarily to scenes from switches, motion sensor and timers.
To stop an animation, you either choose a different action from iConnectHue or its widget, or by turning the whole group off.

For switches, you’ll need to add an animation stop when you run anything else than turning the group off, in order to stop an animation. This happens transparently within the app, but doesn’t on your switches.

With what are iConnectHue’s animations compatible?

They work with the app itself, timers, motion sensors, switches and coming/leaving actions. They can’t be triggered from another app than iConnectHue or another device (except for those named).

I started an animation, but it doesn’t stop

You will need to do another action with iConnectHue on the same group in order to stop an animation. If that doesn’t work, please turn off the group the animation runs on.
If that also doesn’t work, got Devices->Your bridge->Service / Clean up. Select to remove ALL animation resources. This will remove everything that has to do with animations.

If you run into other problems, check if you aren’t running too many animations. The old round bridge should be able to handle one or two animations, the new square bridge should be properly capable of running at least two animations (likely more). Make also sure you’re not doing anything that keeps the bridge busy, e.g. please try to close any apps running that use the bridge if you have problems.

If I purchase the christmas animation package, will it stay after christmas?

Yes, it will. It has now dropped below the delivered animations, since it probably isn’t used regularily until christmas 2017.

How can I hide an animation package?

Tap on the arrow on the right of the animation package header. This will reduce the list to its header. Tap it again to expand it.

I’d like to have the first animation step color immediately when I start a timer

You can currently do so by starting a timer one minute BEFORE the animation starts with the color you want.

This is a known limitation and will be addressed with an update at some point.

I’d like to import an animation from another app

There is no direct way to import animations, since there is no standard format for animations. What you could do is to set your lights to a certain animation step in that app, then save this step as a scene. Afterwards create a new animation that contains your newly created scenes.

I can’t stop my animation

Please note that due the way animations work, you will need to use iConnectHue (on any device) to stop them. Stop animations by either loading a scene within the app, turning off the group or by tapping the stop symbol on top right of the animation list. If that doesn’t help, please clear the animation resources.
To do that, go into Devices -> Your bridge -> Service / clean up -> Remove animations.

If you can’t stop them with hardware switches, please make sure you added, as suggested by the app, an “animation stop” action to your buttons (only available with animation editor in app purchase). This animation stop is not required when turning a group off, but required if you want to load e.g. a scene.

What does the switch “Allow brightness per step” do?

It allows you to to include a brightness in your animation for each step. This allows you more fine control about what your animation is doing at the expense of not being able to change the brightness while the animation is running.

If you turn it on, the brightness of your scenes will be included. For colors, tap on the color, and change the brightness value there.

If you turn it off, you need to define an initial brightness, which defaults to 70%. This is the brightness that is being used when the animation starts. You can change the brightness after the animation start though.

My scene brightness is not used in my animation / I can’t set a brightness for a color

This is intentional to allow you to change the brightness while the animation is running. If you want to include the brightness of your scene or want to change it for single colors, enable “Allow brightness per step”. On the next start, the brightness is included. For colors in the animation, you will need to tap on the color and change its brightness.
“Allow brightness per step” has the disadvantage though that you can’t change the brightness while the animation is running.

My animations start at 70% brightness

If you don’t like this, you can change it for your own animations. Tap the animation (not the play button) to open the animation editor. Change the value of “Initial brightness” to a value you want.

You can also change the brightness after starting your animation – just tap on the group name and change the brightness.

I would like to use Magic Scenes in animations

The Magic Scenes are currently not available for animations due to time constraints. They will come to them soon though.

You can currently achieve the same result by creating multiple scenes containing multiple colors and arranging them in an animation.

I would like to edit delivered animations or copy & paste them

That is not possible. You need to create animations from scratch and can only edit your own ones.

I would like to set a longer fade time than which is offered

The shown limit is what you can use, it’s not possible to overcome it. It may be changed in future updates.

How many animations can I upload to my switches?

That is hard to say and depends on your configuration. The absolute maximum may be about 40 animations. But since you have also switches, maybe a motion sensor and timers, the limit is usually a bit lower. You will get notified when you have hit the limit.

My animation starts with the color the light had when it was turned on

This is how the Hue system works in conjunction with the animations. If you are using them in timers, it is currently suggested to turn on your lights with a timer, e.g. a minute before the actual animation starts. Use a scene or color with this timer.


How do I change group lightness/color?

On iConnectHue 3.0 and up: Tap the color picker symbol (round circle with a smaller circle in it), on the right of the group switch.
On iConnectHue 2.9 and before: Tap on the group name, and the group color control will appear.

I see some of my groups doubled

You possibly have created those groups as rooms in the Hue app. iConnectHue shows rooms of the Hue app, but the Hue app doesn’t show iConnectHue’s groups. Delete or hide them as you need them (see topic in this chapter on how it works).

How do I rename a group?

Long press the group name. This works for everything else in the app – to rename it, just do a long press.

How do I delete or hide a group?

Enter group overview mode (bottom right tile button), select the edit pencil and tap the delete button. In the next step, you are asked what you want to to. Either select to hide or to delete a group.

How do I change the group order?

Enter group overview mode (bottom right tile button), select the edit pencil, long press the group you want to move until it moves up – and drag it where you want it.

Where can I change the lights included in a group?

Tap the edit pencil on the top right, then the newly appeared light icon on the left side below the lights group and select the lights you’d like to see in your group.

Can I sort my lights somewhere?

In group full screen mode, tap the edit pencil at the top right, long press the light you’d like to move and move it after it elevated to the desired position.

Sometimes a random group named “hgdp” with some random number appears

This likely comes from your Logitech Harmony hardware. Either hide the group like described above, or disallow Harmony access to your Hue system and delete it afterwards.

Sharing and backup

Which data can be shared within the family?

If you install iConnectHue on multiple devices and not the same iCloud account, these settings will be shared:

  • Scenes
  • Groups
  • Timers
  • Automation settings (except for your location)
  • Switch (Hue Dimmer, Tap, Motion sensor) settings
  • Active animations (anybody can turn them off)

What is currently only shared via iCloud: Custom animations (but you can still stop them), widget settings (these are considered as your personal setting), group orders, custom magic scenes, the last magic scene setting per group and favorite colors. For these, you will have to use the same iCloud account on another device.
Also note: Only scenes created with iConnectHue are kept in sync when you change groups or rooms. These groups or rooms need to be changed within iConnectHue in order for your scene settings to be updated.

How does iConnectHue backup my data?

iConnectHue will store your data via iCloud. If you install it on a different device using the same iCloud account, your data will be transferred to that device. This especially affects

  • Scenes
  • Magic Scenes
  • Group orders
  • Animations
  • Most settings
  • Your widget configuration
  • Favorite colors
  • In case of the same iCloud AND iTunes account, your in app purchases

Please note though that your location and your bridge authorization data will NOT be stored on iCloud, as they are considered as personal and private data for each device.

Additionally, this data is stored on your bridge:

  • Scenes
  • Group light orders
  • Timers
  • Switch settings (Hue Dimmer, Tap and Motion sensor)
  • Coming / Leaving actions

Can the whole bridge be backed up?

Technically this is possible, but not fully documented and hence cannot be used by iConnectHue. It is only supported by Philips to move from a v1 to a v2 bridge. At the moment, I see this as Philips’ responsibility to offer backup methods for the current bridge.

App and user interface

I’d like to set a value very precisely with a slider

Most sliders in iConnectHue support scrubbing. That means, after you touch and hold a slider, the more you move away your finger from it vertically (up or down is unimportant), the more precisely you can change a value. It works like your iTunes player seek on your iPhone.

Where’s the master switch?

It’s on the group page in the middle of the top, and looks almost the same as iConnectHue’s app icon.

My colors change after I have set them

When you set the color temperature for a light, you will first see the correct color in iConnectHue, but later the color will change towards cyan (if cold color) or orange (warm color). It also happens with some lights after you set a normal color. This happens due to the way the bridge is designed. It communicates the color to the lights. Several times a minute the light communicates its color back to the bridge, and iConnectHue always shows the current color told by the bridge. After receiving a color temperature, or sometimes a color, some lights suddenly “forget” the color they have had set and fall back to a different color mode. Since the color algorithms in iConnectHue show a bit different colors in the possible three color modes lights support, this is an obvious change to you. The real lamp color, however is not affected! This problem has been issued to Philips and doesn’t seem to appear with several newer light models.

I can’t find the mood mode any longer

As documented in the 2.5 release notes, the mood mode won’t be supported much longer, isn’t supported for new app installations and isn’t shown there. Please use the animations instead – where color cycle and multi color cycle replace the old mood mode function.

Can I change the speed of the mood mode / color cycle animation?

No, you can only change the color saturation by changing the selection in the color wheel. This functionality is fully driven by the bridge and doesn’t allow other parameters to be changed. Use the new animation functionality have better control over color animations. The mood mode will disappear soon.

Sometimes, after loading a scene or using the tap/dimmer, the lights are still displayed as off in the app

This is a restriction by the bridge. When a scene is loaded, it actually activates a “scene” on the bridge, which is stored in the lights themselves! So when you select a scene, the bridge tells the lights to load their scene, but doesn’t know what happens – it has to wait for the light to inform about its now color state. Typically this doesn’t take more than 15 seconds for all lights, but can take up to 40 seconds.

Where are my timers being saved?

Timers (both normal and sunrise/sunset) are saved on the bridge. So they are shared (if you have groups on bridge enabled – which all newer installations beginning with 2.1 have by default). all your timers (both normal and sunrise/sunset) are saved on and executed by the bridge, and your device has never to be turned on for them to work.

I’d like to create a random timer

Create a timer with a fixed time, and when selecting the time, you will see a slider for a random offset. You can choose this offset to be max. +/- 30 minutes, so in total you have a random time of 60 minutes around your selected time. Note: Random times are only available for NON-conditional, normal timers.

The mood mode/animation doesn’t work in a scene on a timer or the tap

This is not supported due to a bridge limitation. Use color animations instead.

The switches (in app) won’t work / The lights won’t work as expected

Please start up the tour – it explains how the buttons and lights work.

The app appears in German, but I’d like to use it in English (or vice versa)

iOS controls the language setting, and you can change it in the iOS settings: “Preferred Language Order” in Settings > General > Language & Region > Preferred Language Order. Tap “Edit” and either insert English before German, or remove German itself.

How do I copy scenes from another app to iConnectHue?

Open the other app, load the scene you’d like to import to iConnectHue. Go back to iConnectHue, wait until all lights show the color they actually have (takes up to 30 seconds), select the circular dashed scene icon on the bottom and select “+ As new scene” in your scene list for the selected group.

My colors look a bit different after drag & drop and in the color picker

The Hues show different colors than Friends of Hue and Living Colors lights. This is a purely technical issue: To have a more faithful color representation, the Hues use Orange-Red, Lime Green and Royal blue. This mix allows them to have a better color representation than RGB lights (Friends of Hue, Living Colors). But this means that dragging a color from a Hue to an RGB light will not always produce exactly the same color. The color picker also takes this into account when you select a single light and shows you the actual spectrum of the lamps. Future versions of iConnectHue will try to minimize this error.


My widget doesn’t have the full height and something is cut off at the bottom
This problem is caused by the iOS widget extension, hence is an iOS bug, and happens to several users using iOS 11, only very few in iOS 10. You can currently resolve it by pressing show more/less multiple times until it has its correct height again. The bug has been reported to Apple and a workaround has been found that will be published with the next release.

My widget shows “Unable to load”

Due to the way iOS works, the widget is sometimes not loaded. Please tap the shown text up to 3 times to get the widget shown again.
If this happens more often, please reduce the number of items in your widget. Widgets can only use 1% of the memory of the iOS device – which is not enough for some circumstances. The widget has already been heavily optimized for reduced memory usage, there’s not more room to improve this.
Due to the complex nature of this, iConnectHue can’t warn you in such cases – since memory usage depends on your device, your widget content and the Hue devices you’re using.
We have a recommendation about how many bridges can be used in the widget in the Multi Bridge FAQ.

My widget doesn’t have the correct height

This currently looks like an iOS 10 bug where the requested height is not delivered to the widget properly. If you happen to have this issue, please tap “Show more”/”Show less” in the upper right of the widget up to five times until the widget has its correct height again.


I purchased or updated the app, but the download doesn’t work

You purchased the app from Apple and hence you are using Apple’s services to download and install the app. From time to time, downloading apps is interrupted by either these services or local connectivity problems.
In such a case, just open the app store and try to install the app again. Search for “iConnectHue” or “iConnectHue HD”, then select the cloud symbol with an arrow to install the app. Make sure you have a good Wifi connection when you do this.

I purchased the app, but I need to pay again

Please verify you’re using the same Apple ID you were using when purchasing the app. If it is the same, try signing out and sign in again to the app store. This problem is discussed also here.
If that didn’t work, please contact Apple, since there may be an issue with your account.

I made an in app purchase, but it is not there any longer

Please go to iConnectHue’s settings, there select “In app purchases”. Select to restore your purchases – this should resolve your problem.

I can’t make an in app purchase

This seems to happen from time to time, which can be both an iTunes server or a connectivity problem. The usual error you’ll see then is that iConnectHue can’t connect to the iTunes store.
Please check your connection and try it again later the day. If that didn’t help, please restart your iPhone.

I purchased iConnectHue, use family sharing, but I still have to pay for in app purchases

Family sharing does not share in app purchases. You will still have to purchase in app purchases for each family member.

The app isn’t shared via family sharing

iConnectHue has been allowed to be used for family sharing. If it doesn’t work, please contact the Apple support, as your family sharing doesn’t seem to be set up properly.

We use family sharing and see “This app is no longer shared”

This is an error of the iOS family sharing. Please contact the Apple support in case you see this to resolve it. There is also a longer thread in Apple’s forums on how to solve it.

I can’t make an in app purchase, since there is no price

This problem occurs sometimes when you have connectivity problems or the app store is not reachable at the point when you open iConnectHue. The first solution is: Please try it again later. Make sure you have a proper Wifi connection when you do.

If that didn’t help, please restart your iOS device and try it again. This usually resolves it, if it isn’t an app store problem.

I own both iPhone and iPad version. If I make an in app purchase on one device, will it appear on the other one?

In app purchases are shared, if you use the same iTunes AND iCloud account on both devices. Your purchases will then automatically appear on the other device upon the next opening of the app. Please give it then some minutes to appear on the other device.

I made a purchase on the iPhone, but it doesn’t appear on the iPad (or vice versa)

For iConnectHue 3.1.1: please update to 3.1.2!

For all other versions:
Please make first sure that both devices use the same iTunes and iCloud account. If this is the case, give it some time. Ideally, both devices are in the same Wifi – this makes the sync usually work in less than a minute. Just put the app in background and bring it to foreground some minutes later. If that still doesn’t make your purchase appear, then please go through the iCloud troubleshooting.

Apple Watch Watch Plus app

I made the watch plus purchase and nothing changed / My most recent settings don’t sync

This is usually a synchronization problem that can occur due to transmission problems, e.g. when the Watch was not close enough to your phone.
First, make sure your watch is near your iPhone and try to simply restart the Watch app: Open it, press the side button until the power screen appears. Now press the crown until the app closes. Open it again and wait up to 30 seconds to let it sync your settings.
If that didn’t help, please restart both iPhone and Apple Watch and try it again!

The app doesn’t appear on my Apple Watch (or the Watch app icon looks kind of white)

This seems to happen sometimes because the iOS app sync mechanism doesn’t seem to be very reliable.

Make sure your watch is near your phone. Open the Watch settings on your iPhone.
If you’re on iOS 11:

Scroll the available apps sections, there to iConnectHue. Select to install the watch app. If you don’t find it there, have a look in the section above and first DEselect to show it on the Apple Watch. After this, scoll down again and select to install it.

If you’re on iOS 10:
Scroll to iConnectHue, select it. Now enable the watch app. If it’s already enabled, disable it first, wait some seconds and then enable it again. The watch app should install by now.

How can I improve the Watch app startup speed / How can I add the watch app to the Watch dock to start it faster?

If you use iOS 11:
Normally, watchOS does now care by having your last used apps always in background. You can switch to a favorites mode though.
Open your Watch settings on your iPhone, go to “Dock”. Select “Favorites”. If iConnectHue is not in your favorites list yet, select “edit” on top right and move iConnectHue up to the favorites list.

If you use iOS 10:
Just open your Watch settings on your iPhone, go to “Dock” and select iConnectHue. It is now always loaded on your Watch and ready to be quick started.

Where can I find the sleep timer?

Select a group in the list. When in the group, force touch to see the sleep timer time selection. Select your time or tap on the dark area behind the buttons to cancel. To cancel a running timer, force touch again and select to cancel.

My iConnectHue Watch app tells me to open iConnectHue from the task switcher (iOS 11) or lock screen (iOS 10)
iOS 11:
Double-click your home button, or on iPhone X, swipe up and hold your finger for a second to see all tasks side by side. Now you should see iConnectHue on the bottom of your screen. Tap it to let iConnectHue open the voice command introduction.

iOS 10:
Please lock your iPhone when seeing this message and then tap the home button or the lock button. You should now see the iConnectHue icon on the bottom left. Swipe up from it and you’ll see the manual within iConnectHue. Please read it.

Alternatively, you can go into the iConnectHue “Help & More” from its menu and select the voice commands help. After reading it, the voice functionality is enabled.

How does the Watch app work?

It consists of two apps, actually. The one on your Apple Watch, which mainly handles displaying everything, and the one on your iPhone, which hands over the data to the Watch app. The Watch app needs the host app in order to work.
The watchOS concept currently doesn’t allow full featured standalone apps. This may change when watchOS progresses in its development.

Hue Tap, Hue Dimmer and Motion Sensor

Which switches are supported?

Generally only Philips switches, currently Hue Tap, Hue Dimmer and the Hue Motion Sensor. 3rd party switches are not supported. You can always find the latest list under the supported devices

Where do I edit my Hue Tap, Hue Dimmer or Motion Sensor?

Select “Devices” from your menu. There you will find a list of all your hardware switches and sensors. Select them to edit them, or tap “+ Find new device” to find new switches or sensors.

My groups turn on with a dim brightness

This is unfortunately a known issue of the bridge under certain circumstances. If you edit the fade time of your off action to anything else than 0.4 seconds, the group brightness will not be preserved. Either opt to turn on the groups with a fixed brightness (select to add “brightness”) or delete your off actions for that group and set them up new (this creates a state where the fade time will be set to its default).
Note: This does NOT apply to the motion sensor. Since the lights are dimmed before they are turned off, they do automatically not have their last brightness. Please use a fixed brightness, a color or a scene instead.

How do I use a different alternation type than I currently have?

Please delete all alternations except the last one (which is the one which you will start with). After doing that, you will see an option at the very bottom of the list to add an alternation. Tap it and select the new alternation type you want. Depending on your device and where you are, you can have cycle alternations (cycle between different actions with each press), time range alternations and day/night alternations (where the alternation will change after sunrise and sunset).

I would like to combine multiple alternation types

This is not possible at the moment. This may come as a feature in the future, but no guarantee on that.

How does the Dimmer “Hold” action work?

It is executed ADDITIONALLY to the initial press. So if you press a button, the dimmer light blinks once and the “Initial press” actions will be executed. If you now hold it longer, it will blink again, and now the “Hold” actions are executed. If you wold it longer, the “Hold” actions will be repeated.

Where’s the scene “Last on state”?

Please use simply instead “Group on”. Tap to add another action, then select “Switch group”, then “Turn on”.

Due to a different concept, iConnectHue doesn’t need these scenes, and if you use those of the Hue app in iConnectHue, they may work improperly. The “Group on” is less resource hungry and does essentially the same.

My tap/dimmer doesn’t cycle back to its first alternation

Please enable “Reset after 10 seconds” in the affected switch state. Please note that you will only see it on the affected buttons with more than one alternation.

I’d like to add an alternation

Please add at least one action to your switch or sensor. After that, you will be able to split up your actions. Scroll at the very bottom of the list and select to add an alternation. Select the alternation type you like and add actions where you want them afterwards.

How do I set up additional time ranges?

Go to the very bottom of the list and select to add another time. The time you select will split up an existing time range into two parts. So if you have a range from 8:00-12:00 and add 10:00, you will have 8:00-10:00 and 10:00-12:00 as a result.
If your device shouldn’t do anything in this range, just don’t add anything (for the off actions of the motion sensor: deselect any group if you have selected any).

My Dimmer switch is not reachable (is marked red)

This is a problem that happens from time to time without known reasons. There are two ways to solve this:

1. Force reconnect: Press all four buttons for about three seconds until it lights up green. The switch will then try to reconnect to the bridge, which can be seen by red and green light indication. If it was successful, the final light color should be green.

2. Reset the dimmer: Use a pencil or a modified paper clip to reset your switch via the reset button on the backside. Do not (!) delete the switch in the devices section. Press it about one second (!), then it should blink orange. Start a device search. It should now blink green for some seconds after it has been found. Although iConnectHue says that no new devices were found, the green light shows that the bridge connection was re-established and it should work again.

My Osram Lightify lights don’t turn off with a group/light off or when loading a scene

This issue is located in the Osram firmware (which seems to have multiple issues in conjunction with the Hue bridge). You can either update their firmware by connecting them to Osram’s bridge or send them to Osram for repair.

Motion Sensor specific

If the switch editor help above didn’t contain a fitting topic for your motion sensor, try this section.

I would like to receive a notification when my motion sensor saw movement
Due to the way the Hue system and iOS work, this is not possible to be realized in a reliable way for an iOS app.

I would like to use the motion sensor lightness sensor to toggle lights

This may come with an update, if a proper solution on how to make it useful without being annoying (by e.g. overriding your settings) can be found.

The motion sensor turns off my lights though I changed the light in the meantime

This is normal behaviour. If the motion sensor doesn’t detect motion, it will run your inactivity actions. Place it differently and/or increase the time period to turn the lights off after inactivity. If you want to interrupt the motion sensors, place a motion sensor cancel on each switch button (and its alternations) that should interrupt the motion sensor. You can also define that actions on groups should cancel your motion sensor. See this topic for more details.

How do I set up motion sensor cancelling on switches?
If you want to interrupt a motion sensor with a switch, it’s recommended to enable “only reacts if groups are off”. This way, the sensor will only run its activity actions if there’s no light, and it won’t start its activity actions again once it detects your motion.
Now add the motion sensor cancel to each of your buttons and its alternations that should cancel the sensor.

How do I combine two motion sensors for one area?

To combine two motion sensors, add to the activity actions of each sensor a “motion sensor cancel” to cancel the other sensor. Make sure you do this for every time slot.
Here it is recommended to have “only reacts if groups are off” turned OFF – so that one motion sensor can take over actions of you are out of sight of the other one. In every case, the inactivity actions of the currently active motion sensor are the ones that will happen. Also make sure that you have set your motion sensors to dim and then turn off. The state return is currently not supported for motion sensor combination.

What does the “Cancel motion sensor” action do?

It cancels the motion sensor inactivity actions. For example, if you are in a room and don’t move, but pressed a dimmer button or used the app, it essentially “overrides” the motion sensor, and you take control from now on.
Keep in mind though: It doesn’t disable the motion sensor. As soon as motion is detected, the activity actions kick in again. Hence, you should limit the motion sensor about when its activity actions can start. If it’s a single sensor and should be cancelled by app or switch, you should enable “Only react if groups are off”. If you want to combine two motion sensors, contrary is the case – here you will need to have “Only react if groups are off” DISabled. Note though that in this case, cancelling via app or switches is not really working useful. You can either combine two sensors OR cancel their actions via dimmers and app/widget.

How do I cancel my motion sensor with actions within the app and widget?

Select iConnectHue’s settings and there “Motion sensor cancelling”. Select there, which sensors are interrupted by actions on which groups. Actions that interrupt the motion sensor are: Loading scenes, animations, switching groups on and off and group color changes (but NOT changes in individual lights of the group!). It’s recommended to have “only reacts if groups are off” ENABLED here, since otherwise any new detected motions will start your activity actions for that group again.
Note that this cancelling only applies to any actions made within the app. For hardware devices, use the “cancel motion sensor” action, as described above.

With the Motion Sensor, I’d like to return to a certain scene after the inactivity period

This is currently not supported. You can return to the last scene before the motion sensor acted, if you want to. Simply delete the action to dim and turn off your lights and replace it with a state return. If you don’t want the motion sensor to do anything, simply keep the inactivity section empty, or delete all actions there until it is empty.

How do I set up my motion sensor physically in a room?

If you set up the motion sensor in your room, make sure it is in a corner of your room where it points into a direction where it covers most of your room (imagine that it can “see” almost up to its very left and right sides). If there’s a corridor with an open door, make sure the sensor captures the door, but not the corridor (at least if you wish that it doesn’t act to every move in that corridor or other room).
If you can’t get a good viewing angle, consider to mount it to your ceiling! It captures 360 degrees when facing downwards.

My motion sensor doesn’t turn my lights off

Go to the affected motion sensor in iConnectHue’s devices under Devices->Your Motion sensor. Make sure that the inactivity section has got actions defined for the affected group in your time range. If that is the case: Was the light turned on before your entered the room?
If so, check if “Only react if groups are off” is enabled. If it is, your lights won’t turn off or change in case they were already on. If it is not enabled, check “Sensitivity” on the upper right corner. Is the current brightness in your room brighter than when it should switch? If so, move the slider to the right.

I want my motion sensor to not turn my lights off in a certain time range

Depending on what your case may be, you have two options: Either keep the inactivity actions for that time range clear (delete all actions there or create a new empty time range), or use the state return instead. It allows you to return your motion sensor to the state before it started its activity actions.

The motion sensor turns off my lights though I don’t have any activity actions defined for that time range

This is because it still reacts to your activity, and you have defined inactivity actions.
Please add the same time range to the inactivity actions, do NOT add any actions. This will make the sensor to not turn off in the time range where you don’t have any activity actions.

The motion sensor turns off my lights though I changed the light in the meantime

This is normal behaviour. If the motion sensor doesn’t detect motion, it will turn off your lights. Place it differently and/or increase the time period to turn the lights off after inactivity.

What does the switch “Only react if groups are off” in the motion sensor editor?

If you enable it, it stops the motion sensor reacting if ANY of the groups in the “on activity” section in the affected time range are on. This prevents the motion sensor to change your current light set up and turn your groups off if you had already activated something by yourself before.
NOTE: What this switch does NOT is, if you changed a group that was already turned on by the sensor, to interrupt the turn off by the sensor. Even with this switch to “on”, the group then will be turned off after the amount of time passed the sensor didn’t detect a motion.

I’d like to have shorter switch times for my motion sensor

For energy reasons, the sensor only updates its status only a few times per minute. Reducing the on time too much would mean you would possibly stay in the dark.

My motion sensor does not turn off my lights

If you use multiple groups to turn off, please make sure they are not turned off before manually and that they were turned on before by the activity actions! Anything else may prevent the off functionality to kick in. This behaviour has been changed in iConnectHue 2.7.1.

To use the new behaviour, do the following: Please go to your motion sensor settings. Go to Devices->Your Motion Sensor. Select “Sensitivity” on the top right. Press the button to set the sensor into in its inactive state. This will set back your sensor.
Now you have two options: Either set up the sensor with the wizard again, or update the inactivity actions. For the latter, go to “On inactivity”, select in each section the off actions. DEselect every group so no group is left. Return to the motion sensor page. Then go into the group selection again and select the groups that should be turned off again. Do that with every off time range.
After that, the motion sensor will also turn off your lights if one of the selected groups had been turned off before.

I’d like to see the temperature in in Celsius, but it’s in Fahrenheit (or vice versa)
You have set your device to a locality with a metric/non-matric system. You can change your locality in your iOS settings under General->Language & Region.

Automation, remote access and geofencing

I can’t add another user to the automation

The way the automation works, it requires each user, who takes part in the automation, to install iConnectHue on their personal device. Hence you will need to add each user on his personal device.

I would like to have the automation restricted to night time or a time frame

Add at least one action, then select “+ add time dependence”. Select if you want to split up by day and night or a specific time frame.

I can’t register to remote access, because I see a blank page or I can’t get back to iConnectHue
It may be possible that this was a temporary outage of the remote services. Please check if it works later. If not:

Please try to restart your iPhone. Make sure you don’t have private browsing enabled – you can see this by looking at your address bar color: If it’s white-gray, it’s okay. If it’s gray-black, you’ve enabled private browsing. You can disable it with the bottom right button of the safari. Then a button appears on the left which says “Private”. Disable it by tapping it.

If that didn’t work:
Do you have any ad blockers enabled? Maybe they scramble the content. Check this in iOS’ settings under Safari -> content blockers. Disable every single one. Also disable to “block all cookies” under “Safari”, and check under “advanced” that JavaScript is enabled.

My lights are being turned off and on again / I have a remote access although I am at home

iConnectHue relies on the geofencing feature of iOS, which tells iConnectHue that you either entered or left a specified location (not much more) – iOS does not allow apps to get a notification in background on WiFi changes. Geofencing relies on cell tower and WiFi information. It does coarse location detection based on cell towers and fine location detection via WiFi and since recently also via Bluetooth. If you turn off WiFi or bluetooth, this will make geofencing VERY unprecise, up to a point of several kilometres – so make sure WiFi and possibly also Bluetooth are turned on.
If that is already the case, try to increase your home location radius in “Automation” under the location arrow (in case of multi bridge purchase, please select your location first, then select to edit it). Increasing the radius sometimes can reduce the number of false positives.

If this didn’t help and you have these issues though you are at home: Have you moved recently or did someone move in in your neighbourhood? Have you or your neighbours changed your WiFi name? Did you just install a cell signal repeater? Then this is unfortunately “normal” behaviour. Please give it some time, your and other devices will soon update Apple’s WiFi and cell tower database and behave normal again. This can take some days, but may take up to a few weeks.

If you have purchased automation:
You can temporarily refresh to your current location by turning “Connect remotely in foreign WiFi” off and on again in iConnectHue’s settings. If you want to keep track about what happens, enable to get notifications when you enter and leave home. Always react to connection errors by repeating the coming home action (either use notification to open the app or select to repeat it under the advanced notification actions – in iOS 9 swipe left, in iOS 10 pull it down).
Turn off “Connect remotely in foreign WiFi” for the time the device needs for the update, if you are annoyed.

If you don’t have purchased automation:
Go to automation->Your location. Update your location by making it your home location again. This should tell iConnectHue that you are home.

My coming actions do something different than they should

Please check: Have you created additional actions for your own user? You can see them under Automation->Users->Your user name. Note that these actions are ADDITIONAL to the coming home actions for all users. This allows you to create personal actions that do not apply to other users.
If this doesn’t apply: Please check if you still have some other app set up to handle your coming/leaving actions. For example, if you have such actions set up in the Hue app, you should disable them there – otherwise they will still be activated.

Also make sure you have disabled the geofencing functionality in the Hue app as well as in HomeKit (and other apps, if you’ve set this up there) Just enabling automation in iConnectHue doesn’t disable such functionality in other places.

My remote access doesn’t work / It is said my login details are wrong
If you have two or more bridges, make sure you’re using the correct account for that bridge. Each bridge needs a separate account!

If you don’t, or you’re sure it’s the correct account, read on:

iConnectHue uses Philips’ services to give you remote access to your bridge. In some cases, these may not work as expected, but there are solutions. The most simple one: Restart your bridge! It may have lost its connection to the remote server. Plug it out and then in again and see if this resolves your problem. If not, continue reading:

If you are a new user: For currently unknown reasons remote access doesn’t work for some people (the world icon appears, but actions are not submitted to the lights, or the icon is red). In most cases the solution is pretty simple. Please login with your credentials to the My Hue portal. After this action it should work:


One user said that searching for his bridge via the portal resolved his issue. Other users said that deleting the meet hue account and re-registering worked (in one case where a user tried to use the same account of his old bridge after migrating to a new one), or that simply by registering with the original hue app solved the problem. Sometimes also the Philips remote server is simply not responding in time.
Philips has been informed about the issue, and I hope it gets resolved soon.

For existing users: If the bridge restart doesn’t help, it may be a server problem. iConnectHue communicates with Philips’ servers, which are, again, connecting to your bridge at home. If your home network is working without issues, it may be a temporary server outage. Wait for a day – if that didn’t help, please use the “contact” method from iConnectHue’s menu and describe your problem!

I need to re-enter my login details

The Philips portal requires iConnectHue to renew your portal allowance about every two weeks. If you didn’t open the app for some time, the renewal allowance expires and you will need to log in again.
If it happens repeatedly within 2 weeks, this might be a Philips remote server issue – it is the one which decides wether iConnectHue needs to ask you again. Please send an in app feedback directly if this happens for further analyzation!
Check against the Hue app: If this happens with it, you can write directly to the Philips and report them that you have a remote access issue with your bridge. Philips has been informed about repeated login requests and it is working on it.

I get the message that no actions could be taken, since no bridge is assigned to this location

Please go to Devices->Your bridge. Tap the location arrow at the top right and select your location. This should fix the issue.

If you have multiple bridges, you can also do to Automation->Locations->Affected location. Swipe the location right and select the bridges of this location.

How does the automation for multiple persons work?

The automation differs between two ways of arrival and leaving:

For all persons
You can access these settings under Automation->On arrival and leaving.
These actions are called when the first person arrived or the last person has left your household.

For individual persons
You can access these settings under Automation->Users
Every device that should trigger the presence of a certain person, must be registered here as a user. You should add a user ONLY on the device he/she is carrying on arrival and leaving.
All actions you add here for a certain person are executed whenever this person arrives or leaves. The actions are executed ADDITIONALLY to the actions for all persons.

My Automation doesn’t work

iConnectHue’s automation is very powerful, but it needs a proper setup and proper handling to do its magic. If you have any issues, please check this:

  • Make sure you have at least a 3G connection. When you have a phone call, many networks will disable 3G or 4G/LTE and hence no data transmission is possible.
  • Make sure notifications are enabled for every user. They are important and may inform you about issues. If you disable them, iConnectHue can’t properly inform you in such a case. Enable them both in your iPhone’s settings and within iConnectHue in its settings.
  • iOS11 only: Can iConnectHue access your location in background? If not, automation will not work. Change it in your iOS settings under “iConnectHue” and set it to “always”
  • If you repeatedly receive a connection error, make sure you didn’t turn off mobile data for iConnectHue, which is required. Check this in iOS’ settings: Settings->Mobile network->iConnectHue (switch must be turned ON)
  • Make sure you didn’t disable the locationing for iConnectHue. You can check this in your iPhone’s settings, search for iConnectHue there.
  • Make sure everybody reacts when they get a connection error. This notification allows you to repeat your coming/leaving actions. If the problem persists, use this notification after you entered your local wifi again.
  • Don’t force close the app. This may result in non-proper function.
  • Change your home region radius. It’s possible that you have a bad network reachability in your current radius.
  • Make sure you don’t have your iPhone’s flight mode enabled when you leave or enter your home location
  • Sometimes it’s helping to simply set your home location again on the automation page
  • If you switched your iPhone, reinstalled the app or your user icon is not filled and user name is not bold: Delete the user and set it up again
  • If you have multiple devices and happen to get no notification: Delete your user and set it up again.

Automation limitations

Automation is made to work as best as possible within the app. In most cases, it should succeed its work, but there are also limitations. See the first paragraph of the previous topic for technical layout and its limitations.

Another source of influence is cellular network quality. If you are in a weak spot of your network, or your network is overloaded, and it doesn’t change fast enough, leaving or coming home actions may not get executed. You will get a notification which allows try it again later.

The last source of connection problems can be the Philips remote portal. Your bridge is connected to it. If there is a communication issue between your bridge and the portal, or the portal is overloaded (which seems to occur sometimes, for example when many people at a time are accessing it) coming/leaving actions may not get executed as well. The notification should inform you about this as well.
If you tend to get many timeouts, try to restart your bridge at home, this sometimes helps.

My user list shows the other person in a different state than it should be

Please note that this list is just there as a support, nothing more. The list is, under some circumstances, not in sync with the bridge. Still, whatever it states, all automation happens on your bridge. As long as each user gets a success message on coming and leaving, everything is switched as expected. The list has nothing to do with the actual actions happening.

How do I update my location after I moved?

If you have a single bridge:
Please go to Automation->Location. Tap the location arrow on the lower right of the map, this will move the card your current location. After that, press “Use this location” to update your home location.

If you have multiple bridges:
Go to Automation->Locations->Your location. Select “Edit location”. Tap the location arrow on the lower right of the map, this will move the card your current location. After that, press “Use this location” to update your home location.

Does geofencing empty my battery?

The iOS geofencing used by iConnectHue doesn’t use GPS. The whole iOS geofencing system solely relies on cell towers and WiFi information – something that your device has all the time. Hence it really doesn’t use much energy – you still can use your phone the whole day! No, iOS does not support to remind iConnectHue that you entered your home WiFi – unfortunately. But then again, it may already be too late to switch on lights when you finally connected to your WiFi (with remote access, it can be turned on from 3G/4G!).


I’d like to include Lightify products

Please have a look at the Osram section of the supported devices. Look for “How to reset and find them?”.

When I select a fade (to turn off), lights fade down to a point and then suddenly turn off

This happens when you select a fade via a sleep timer or the hue tap. It is a limitation of the hue lights. They can only fade down to a certain brightness. The Hue Go and Lightstrips plus are not affected, since they has a much lower lowest brightness than other Hue lights.

Setting a transition/fade time for Hue Lux/Whites doesn’t work, or they don’t switch off

This seems to be a light or bridge firmware related issue, and there’s currently no known solution to this.
If the lights don’t switch off with a transition time, please don’t use it – that should make them switch off. Hue White Ambiance and Hue Color lights seem to work flawlessly.

I can’t use my round remote after connecting Living Colors/Whites lights via Touchlink search

Touchlink “steals” your lights from whatever controller they were working for and assigns them to your bridge. This means you can’t use the round remote control any longer. There’s a workaround by adding the remote to your system instead, though that doesn’t always seem to work. See the solution in the video section.
Another method for newer Living Colors lights is to add them via their 6 digit serial number (if present).

Where do I find the serial number of my Hue lights?

For retro fit bulbs, it is usually printed or embossed on the bottom of the plastic body.

For Lightstrips(+), the number is on the back of the controller – unfortunately this is a bit bad when you actually sticked them on something.

For Hue Beyond lights, at least for the table lamp, the serial is at the bottom. My guess is that the serial will be on the back side of the other lamps, too.

For lights that come with their own housing (like Hue Being, Fair etc.), you will find the serial number on the controller – which requires you to open the housing. The controller is the big block inside the light.

Lights that have individual lights, like the Hue Runner or Pillar: These are retrofitted lights, too. So you’ll find the serial on each individual light bulb body.

I can’t find my Living Colors / Living Whites using touchlink search

iConnectHue just tells the bridge to search for these lights, and the bridge has to do the correct search. Please make sure that you have at least Gen 2 lights (you can recognize them by having a round remote control – only some of the ones with egg shaped controls work). If this is the case, make sure your light is connected (if possible, try to turn it on), try it with a restart of your bridge. Make sure you have the latest firmware installed. There are firmware versions having a bug, but it should be resolved with version 01031131. More details in this post on Reddit.
Note: An indication that your light is completely incompatible is, that it doesn’t blink when you start touchlink search. Even if it blinks, it doesn’t always mean it’s possible to connect it.

You may also contact Philips and let them figure out by your serial number, if your light is compatible.

This is the “official” solution by Philips:
1. Reset your LivingColors remote (this will remove all settings in your remote), by holding “0” (off) and brightness down together for 10 seconds.
2. Reset your Hue Bridge via the remote (this will remove all settings, scenes, schedules, rules, etc. from the Hue Bridge): By pressing the linkbutton on top of the Hue Bridge, hold the remote on top of the Hue Bridge and then hold “0” (off) and Blue on colorwheel (-6h) until the Hue Bridge reboots.
3. Hold the remote on top of the LivingColors and hold the “I” (on) until the LivingColor stops blinking and turns green.
4. Hold the remote on top of the Hue Bridge, press the linkbutton on top of the Hue Bridge and hold down “I” (on) on the remote until the LED around the linkbutton stops blinking.
5. Start a normal light search

You may try to get around the bridge reset (step 2) in the first run, as this deletes everything on your bridge and requires you to search for your lights and set up iConnectHue from scratch again.

My lights show an exclamation mark (are not reachable), or do not always react, or my switches are marked red

These lights or switches are marked as not reachable by the bridge. This means the bridge is not sure it can reach them. This can happen when you move the bridge to another location or some lights are too far away (Zigbee only allows for 10-20 metres in your home), or you turned off or moved lights that are usually in between those lights. Also WiFi interference may be a reason for this.

You can usually resolve this by moving the bridge to another position (higher is usually better, or if you have two floors, possibly the middle). Lights also function as repeater, so moving a light in between the bridge and the other light which is further away, is helpful. It’s also helpful to keep those lights physically turned on (in standby mode).

For Dimmer switches, this is a special case and there’s actually another solution to resolve it.

Sometimes this is also just a bridge problem – and can be resolved by simply restarting the bridge. If it re-appears, try another Zigbee channel.

If this didn’t help, consider changing your WiFi and ZigBee channels in a way they don’t overlap.

Which WiFi channels may interfere with Zigbee?
Actually it is not that simple. ALL 2.4 GHz Wifi channels (if we speak of channels 1-13) overlap with ZigBee channels. However, you can configure your WiFi and Zigbee channels in a way they don’t overlap. This page explains which channels overlap in each communication network. So make sure you configure your router and bridge in a way they don’t overlap, if you have any issues.

How do I change the Zigbee channel in case of connectivity issues?

To do that, open the original Hue app (version 2), tap the setting symbol on top left, go to “Hue bridges”, select the “i” symbol on the right. On the bottom of the following page, you will find “Zigbee” and a channel number. Try another one and see if that improves your situation.
Note: Osram lightify devices tend to run into a “non-reachable” state, but are still reachable anyway. If so, you can safely ignore this state for them.
If this still didn’t help but the light is responding, you can turn off this functionality in iConnectHue’s settings.

My light turns on by itself when I fade it down or turn it off

Make sure you don’t have any active timers in iConnectHue or any other app you are/were using. If this comes suddenly and directly after one of your actions, this is likely due to a hardware fault in the light’s power supply or the light being used in a power network out of its specs (e.g. a 110 Volts bulb in a 220 Volts network). Please contact your seller or Philips for a replacement.


My bridge can’t be found. What’s wrong?

If it’s the same bridge you are looking for:

The app relies on two different search methods. Sometimes one can fail due to a problem in the iOS network layer. For that one, restart your iOS device. If that doesn’t help, please check your bridge network connection and/or restart your bridge. Also make sure you don’t have any energy saving settings or IP filters set on your bridge or devices.

Alternatively, you can add your bridge by using its IP address. Open the original Hue app, go to its settings, select “My bridge” or “Hue bridges”, tap the “i” symbol, then “Network settings”, set the “DHCP” switch to off, remember the IP address or copy its address (long press it, select “All”, then “Copy”).

Open iConnectHue, go to Devices->Unknown bridge (or your current bridge name). Enter the IP address or paste it. Select “Done”.

If it’s a different bridge:

If you have a different bridge, and you didn’t migrate from it, and don’t have multi bridge support, it’s recommended to delete your scenes and widget before. After that, go to Devices -> Your bridge. Select “Find Hue bridge”.

Your new bridge should be found and suggested to be picked. You will get a warning about your data. This one is correct, you will lose your scene associations, the widget items won’t function properly any longer. Agree if you are sure about to do this.

This is a security function, so iConnectHue won’t connect to other bridges than your own.

If you purchased multi bridge support:

Select to add a new bridge and search for it. After adding it, you can delete the old one.

Note: If that didn’t help, please restart first your router, then your bridge. After waiting about two minutes, open iConnectHue again and see if it looks out for your bridge (spinner on top left spinning). It should have found your bridge’s IP address in about 30 seconds.

I see a firmware update. What can I expect?

Philips usually keeps their firmware release notes up to date, although it may sometimes take a week after a new firmware release. Have a look at their release notes.

I have issues connecting to my bridge after a power outage or due to an unstable network/router

Open the Hue app, go to its settings, select the bridges, tap the “i” symbol of your bridge, go to the network settings and disable DHCP. This will fix your bridge to its current IP address and hence searching for it is no longer required.

Multi bridge

How does multi bridge support work?

With iConnectHue, you can access each bridge at the same time, there’s no need to switch between them manually. The support within the app works seamlessly, and besides more groups, switches and lights, you won’t notice much of a difference.
Note, however, it doesn’t in hardware. You can’t use switches or sensors of one bridge to control lights or devices on the other one. You can’t mix lights of one bridge into groups or rooms of the other one.
If you use multiple bridges in one household, it is recommended to separate them by rooms or floors.

I can’t add my second bridge to my Hue account

You will need to create an additional Hue account. Although it may look as if it is supported in some places, a Hue account only works with a single bridge.

How do I set up multibridge support?

You need to be where each bridge is located, you cannot add them remotely. Search for the new bridge and connect to it. iConnectHue will set the location of your bridge to your first home location. If the location is different, and you yet haven’t created a new location, you will need to go to the automation page and add a new location for your bridge – where you can assign the bridge to this new location.
If you already created the location, go to your bridge settings, tap the location arrow on the top right and select the new location for it.

After your bridge has got its location, please set it up for the remote access. It is really recommended to use remote access for multiple bridges in multiple locations. Otherwise your app experience will be reduced. For that, select remote access in the menu and select the new bridge. You will be prompted for the login credentials. Please note that you will need a separate account for each bridge.

If you didn’t do it yet, select to automatically connect remotely in foreign wifi in the settings. This will make sure you’re always connected to each of your bridges whereever you are.

Can I use devices registered to one bridge to control something on the other bridge?

No. The bridges are separate systems and are just unified in the app for your convenience.

How can I move lights from one bridge to the another one?

Delete the affected light from the first bridge (swipe left on the light in the light list and hit “delete”). As second step, search for new lights on the other bridge and select to search by serial. Enter the serial number that is (usually) printed on the body of the bulb.

I use two or more bridges in the same house. Should I adjust my Zigbee channel?

This is recommended. Give each bridge a different channel, if possible. To do that, open the original Hue app (version 2), tap the setting symbol on top left, go to “Hue bridges”, select the “i” symbol on the right. On the bottom of the following page, you will find “Zigbee” and a channel number. Use a different channel for each bridge.

How many bridges can I use?
While there is no hard upper bridge limit, there are memory and speed constraints. The app may slow down if more than the number of recommended bridges is used, the widget may not start if you’re above the limit. The latter comes from an iOS constraint not allowing widgets to take more than 1% of the main memory.
For an iPhone 6S with 2 GByte RAM, the recommended maximum is 6 bridges for the app and 2 bridges for the widget.
For an iPhone 7/8 plus and X with 3 GByte RAM, a max of 8 bridges for the app and 3 bridges for the widget is recommended.

Command line

You can start iConnectHue via the URL scheme iconnecthue://action/ and perform several commands. The URL builds up like normal web server URLs. The first command is separated by the URL with an “?”, the following commands are separated by “&”.
If you’d like to load your scene “Video” and switch the kitchen off, use the URL iconnecthue://action/?preset=Video&switchgroup=kitchen,off.

  • preset=presetname1,presetname2
    • One or more scene names, separated by commas without space
  • switchgroup=groupname,action – with action being:
    • “on” – restore last known on state
    • “allon” – force all lights to be on
    • “off” – turn all lights off

Find non-Philips and non-Hue lights and devices

All devices tested and known to work, with a mini review and some additional information about their compatibility are listed on the Supported devices page.

Osram / Sylvania Lightify / Smart+

Connect any Smart+ / Lightify light product by doing this five times: Turn them on for five seconds, then again off for five seconds. While testing it turned out to be more reliable to do each step for six seconds. The light will blink shortly after a few seconds after this procedure. After that, search for new lights. This must already be done when the lights were freshly purchased.

Note: If you can’t find them even though they blinked, try touchlink search. Another option sometimes working is to turn off the light, start the search, and while searching, turning on the light again.

The plug has an additional option: Hold the on switch very long, until the plug makes a clicking noise. Now your plug has been reset and can be found again.

US customers: The Sylvania lights (not plugs!) are not compatible with the Hue system at all, since they use ZigBee HA (Home Automation) instead of ZigBee LL (LightLink). In the past, it seems to have been possible to change their firmware to an LL compatible one, but it looks like this isn’t supported any longer.

Living Colors

Make always sure you have the latest bridge firmware installed. You should be able to find most Living Colors lights via Touchlink search. Note that older gen2 models, especially many of those with an oval remote, may not integrate into the system even if they blink. If you purchased a brand new Philips Living Colors light however, you may even be able to integrate them by their 6 digit serial number, which you should be able to find on a silver sticker on the lamp body.

If you can’t find them, your model may be incompatible. Please check this section for further possibilities on how to find these lights, if they can’t be found immediately.


Start the search and AFTER this, turn on the light. It should blink once. If it doesn’t or isn’t found, it may need a reset.

To reset: Turn off and on the light six times in one second steps. After that, they blink once. Note: They can only be found directly after they blink once! If you missed that event and already started the search, just unplug them and plug them in again.

The Innr Plug SP 110 is NOT Hue compatible and won’t be able to connect!

Dresden Elektronik

You should be able to find them by normal search or Touchlink search.

If that doesn’t work, reset them: Turn it on, then off, 4 times. Wait 2 seconds for each step. The 4th time leave it turned on. Now it should blink. Wait ten seconds, then turn it off and on again 2 times with the final state as turned on. Now it should have been reset.

Ikea Tradfri

Start the search and AFTER this, turn on the light. It should blink once. If it doesn’t or isn’t found, it may need a reset.

To reset: You should be able to reset the Ikea bulbs by turning them off and on again for 6 times. They will indicate their reset with a blink and/or a return to the default color temperature. Turn them off again.

Then start the light scan process in iConnectHue’s lights list and AFTER this, turn on the Ikea TRÅDFRI bulb(s) you want to find.

Turn on and off the light five times while waiting one second for each step. The light should blink afterwards and can be found.

Currently only info on the plug. Hold down the on/off button for about 10 seconds. Afterwards, the plug should click and the nightlight should turn on. Now start the search.

GE Link

You should be able to find them via Touchlink search. If it doesn’t work, reset it.

To reset: Turn the light on, wait 3 seconds, turn if off, wait again 3 seconds. Do this about 5 times (GE itself says “about”!), with finally letting the light turned on. It should flash once, dim down and go back to full brightness.


With which bridges does iConnectHue work?

iConnectHue supports the Philips Hue bridge, both version 1 (round) and version 2. The latter is much more performant, which you will especially see when using animations.

Which light sources does iConnectHue support in combination with a Hue bridge?

If you want to integrate 3rd party lights, check if you have at least firmware 01030262 installed.
You will find an overview on the supported devices page.

Does iConnectHue support any 3rd party switches?

No, and also it can’t. The Hue bridge doesn’t expose these switches for configuration to any app.

Is Amazon Alexa / Echo supported?

Alexa support is currently limited due to the way Alexa works. You can currently access single lights and, if you install the Hue skill, rooms (but not groups). You can create groups within the Alexa app as well, but these are not synced if you change its lights within iConnectHue. It is currently not sure if scenes can be supported. This is due to the way the Hue skill works: It only makes scenes made by the Hue app public, although there are no technical limitations to show scenes of other apps as well.
No further support is available. If you have any issues with Alexa or the Echo, please contact the Amazon or Philips support.

Can iConnectHue control Amazon Alexa Plus?

Though the Alexa Plus system supports ZigBee, it is completely different to the Hue bridge. In fact, it is so different that it is mainly only compatible to itself – Alexa. You can’t integrate any hardware switches nor do currently exist any apps which can connect to the Echo Plus and control your lights. You’re MUCH better of with a normal Echo and a separate Hue bridge – due to its maturity and much larger eco system.

Is Google Home supported?

Currently there is no direct support for Google Home by iConnectHue. This will be looked into at some point to give you some further information.

Does iConnectHue work with IFTTT?

There’s currently a bug in IFTTT that prevents it from working properly if any 3rd party app creates a scene on the Hue bridge. This problem is not limited to iConnectHue. It has been brought up and hopefully it will be fixed soon. This information will be updated then.

Are or will Belkin products supported?

There are currently no plans to do that. Belkins Zigbee Lights are incompatible with the Hue bridge, their outlets use a totally different (and undocumented) protocol.

Will or does iConnectHue support WeMo products?

No, and currently there are no plans to do this. Have a look at the supported devices page to see compatible plugs and switches.

Note: The most answered questions are listed here. If you have a technical problem that isn’t answered here, please use the in app feedback from the menu and choose “I have a problem”. If any other question isn’t answered here, you can write on the contact page.


About iConnectHue

iConnectHue is handcrafted just for you! It’s an independent app and is in no way part of or associated with Philips or one of its subsidaries.